Shop policies

  1. Shipping Delay
  • Processing time 

Aproximately preparation time of your order is 1 week. During busy holiday seasons this might take longer (e.g. Ramadan, Eid period or other festivities). In case you need your order sooner, reach out to us for more information on the upgrade or express delivery options.

  • Shipping time

Estimated shipping times

Belgium & Netherlands: 1-2 business days

Rest of Europe: 3-5 business days

Canada & North America: 3-5 business days (DHL), or 2-4 weeks (standard shipping)

For all other countries you can reach out to us on

These dispatch and delivery estimates are subject to delay by the transporation company or customs. 


  1. Refund policy
  • Returns

Personalized orders can not be returned or refunded as these are custom made on your request. 

Other items should be returned within 14 days. Please reach out to us before returning an item. All items should be securely packaged to avoid damage. Shipping costs will not be refunded. 


  • Cancellation

Personalized items can only be cancelled in case we did not start working on your order yet. Otherwise you will be given the option to cancel only the items that we did not start personalizing. 

Cancellation of non personalized items can be done as long as the items have not been shipped. 

  1. Custom fees and import taxes

Buyers are responsible for any customs and import taxes that may apply. We cannot be held responsible for delays due to customs.


  1. Other

If you have other questions, you can reach out to us on